Collegiate Saddle Recall

22ND JANUARY 2021

Why is the recall happening?

As you may be aware, in 2018 we discovered a fault in some of our Collegiate brand saddles. The issue was with the type of screws used to affix the girth strap to the tree.  

As this was a potential risk to the safety of our customers, we recalled all the saddles with that particular screw type and replaced them with longer appropriate screws. We have also subsequently redesigned the fixings and moved to a riveted fastening to ensure it is secure. 

However, two of the original design saddles with the screw fittings were recently returned by customers and we unfortunately discovered that the repair screws had not been fitted properly. 

To understand if the issue was a one-off or more extensive, we immediately inspected more than 400 saddles from several of our stores and our warehouse. Of the more than 400 saddles we inspected, we found only one was non-compliant with a screw fixing that was not fitted properly.  

Although we have only found three non-compliant saddles, the safety of our customers is our number priority and as a result, we are recalling the 19 Collegiate saddle models that are potentially affected. 

We have advised the ACCC of the issue and registered the recall, and we expect it to publish the details on its website in the coming days. 

 

What saddles are affected?

There are 19 Collegiate saddle models included in this recall. The saddle models are: Alumni, Bicton, Burghley, Chatsworth All Purpose & Dressage, Degree Mono, Devon, Esteem, Graduate, Hartpury, Honour, Houghton, Integrity Mono, Intellect, Lectern, Scholar All Purpose (round and square cantle), Triumph & Warwick.

Alumni Close Contact Saddle Bicton All Purpose Saddle Burghley Dressage Saddle Chatsworth All Purpose Saddle Chatsworth Dressage Saddle Degree Mono Event Saddle Devon Dressage Saddle Esteem Dressage Saddle Graduate Close Contact Saddle Hartpury Close Contact Saddle Honour Close Contact Saddle Houghton All Purpose Saddle Integrity Mono Dressage Saddle Intellect Dressage Saddle Lectern Dressage Saddle Scholar All Purpose Saddle with Round Cantle Scholar All Purpose Saddle with Square Cantle Triumph Jump Saddle Warwick Close Contact Saddle

How do you know if your saddle is affected?

The full list of affected saddle models can be viewed above. 

Collegiate is able to assist you to identify your saddle model. We can assist by confirming your model by viewing the saddle in person where we have representatives in the Horseland stores.  

We can also assist if you are able to email pictures of your saddles to the Collegiate email info@collegiatesaddlery.com.au. Our friendly customer service team can help you to identify your saddle model. 

 

What to do if your saddle is affected

All customers who own one of the Collegiate saddle models listed as part of the recall is potentially affected and should stop using the saddle immediately. 

You will need to bring your saddle into a Horseland store for it to be inspected – you can book an inspection appointment by contacting our dedicated customer service line on 03 9845 0690 or by contacting your local Horseland store. Every customer with a potentially affected model will receive a $100 Horseland voucher when you bring your saddle into a store to be inspected.  

If your saddle passes the inspection, it is compliant and you can continue using it. There is no further action required.  

If the saddle is inspected and assessed as non-compliant, you can choose to receive a new replacement saddle or a full refund. The non-compliant saddle must remain at the store for safety reasons.  

 

Horseland store locator

https://www.horseland.com.au/store-locator/

 

FAQs

How do I know if my saddle is included in the recall? 

We are recalling 19 Collegiate saddle models so we can inspect them to ensure they are safe. The saddle models are: Alumni, Bicton, Burghley, Chatsworth All Purpose & Dressage, Degree Mono, Devon, Esteem, Graduate, Hartpury, Honour, Houghton, Integrity Mono, Intellect, Lectern, Scholar All Purpose (round and square cantle), Triumph & Warwick. 

 

What do I need to do? 

All customers who own one of the Collegiate saddle models listed as part of the recall is potentially affected and should stop using the saddle immediately. 

You will need to bring your saddle into a Horseland store for it to be inspected – you can book an inspection appointment by contacting our dedicated customer service line on 03 9845 0690 or your local Horseland store. Every customer with a potentially affected model will receive a $100 Horseland voucher when you bring your saddle into a store to be inspected.  

If your saddle passes the inspection, it is compliant, and you can continue using it. There is no further action required.  

If the saddle is inspected and assessed as non-compliant, you can choose to receive a new replacement saddle or a full refund. The non-compliant saddle must remain at the store for safety reasons.  

 

When do I need to return the saddle? 

Your safety is our priority so you must stop using the saddle immediately and take it to a Horseland store for inspection as soon as possible.  

Every customer with a potentially affected model and that has a saddle inspected at a store will receive a $100 Horseland voucher.  

 

If I purchased my saddle online where do I return it? 

Saddles purchased online can be returned to any Horseland store.  

 

How long will the inspection take? 

The inspections will take approximately 20 - 40 minutes depending on the model.   

To ensure that you don’t have to wait to have your saddle inspected, please book an inspection time through our call centre on 03 9845 0690 or through your local Horseland store. 

 

Who will inspect the saddle? 

A Horseland Store Manager or experienced technician will inspect your saddle and advise you if it is compliant.   

 

If my saddle is non-compliant and I choose to get a replacement saddle instead of a refund, how long will it take? 

If the store has a replacement saddle in stock, the replacement can be made immediately. If the store doesn’t have a replacement saddle in stock, it will need to be ordered. Your Store Manager will advise an estimated delivery time when they place the order.  

 
If my saddle is non-compliant and I choose to receive a refund, how long will it take? 

The Horseland store will be able to process the refund for you within. Refunds will be paid back onto the purchaser's original credit card, Zip Pay, or PayPal Account. Refunds may take between 5 - 10 business days for funds to be available in the associated account.  

 

My saddle is not listed as one of the models potentially affected by the recall, is it safe to use? 

If your saddle is not one of the models listed it is safe to continue to use as normal and does not need to be inspected. 

 

Further Information

You can get further information by calling our dedicated customer service line on 03 9845 0690 or by emailing info@collegiatesaddlery.com.au


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